Direct line
03300240620

Privacy policy

Please read this privacy notice carefully as it sets out how Benchmark Media Solutions Limited use your personal information.

Who we are?

Benchmark Media Solutions (BMS) has been established to assist, by invitation, students that have been unable to complete a training course within the maximum period allowed. Our registered company number is 7900082

What does this policy apply to?

This policy covers all information we hold about you and how we obtain it. We only collect information from your application and information that are necessary for performance of a contract between you and us or information necessary prior to enter into a contract with us such as information in respect of your payment.

What information do we collect and why?

 

We collect information from you in order to verify that you have been or are studying towards a qualification with a recognised training provider. It is also used in order for us to correspond with you by post.

We collect personal information such as your Name, Surname, Address, Email, telephone number, date of birth and your Reference in order to register a contract between you and us. The legal basis for this processing is the performance of a contract.

We collect and process personal information such as your Name, Surname, Email or Telephone number and your Reference in order to be able to contact you in respect of your contract with us. The legal basis for this processing is our legitimate interest.

We collect personal information such as your Name, Surname, Address, Email and Cardholder Name and your Reference in order to verify your card payment with our card payment provider, we do not store or process your card details. The legal basis for this processing is in order to take steps at your request prior to entering into a contract with us.

We will not process your personal information for any other purpose(s) unless we obtain your consent. When processing is based on your consent, you can withdraw such consent at any time by contacting us on our contact details as provided below.

Who do we share/transfer this information with?

Your information is not shared with any third party for marketing purposes. We do not hold or store your card details during your transaction, your details are processed by our dedicated card payment provider.

For carrying out our obligations under the contract you have with us we will share necessary personal data (such as your name and reference) with the recognised training providers (Data Processors) so they can contact you in respect of the training services as outlined in your BMS contract (Terms and Conditions point 7). We may share necessary personal data with a trusted third party supplier that provides practical training (Data Processor) on our behalf only to fulfil the substantial part of your BMS contract as identified at point 7 of the Terms and Conditions.

Your personal data are not transferred to a third county or outside of EU.

How long do we keep your information? 

We only hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period – or as required to meet our legal obligations, resolve any disputes or enforce our agreements.

If processing is based on your consent, we will process your personal information until you withdraw the consent or until it is no longer necessary for the purposes for which the personal data are processed.

Securing your payment details online and over the telephone

All credit/debit card payments are securely handled by an industry-leading payment processor and are not stored on our website. Should you choose to make payment via a telephone call we will stop the telephone recording whilst we take your card details. Your card details will never be written down and will only be entered onto the payment website. In the event of unauthorised use of your credit or debit card you must notify your card provider of the unauthorised usage in accordance with its reporting rules and procedures.

What are your rights?

We respect the fact that your personal information is your information, and we will make it easy for you to update or amend your personal details. Please help us to help you by letting us know if your contact details change or if you spot any mistakes in the information we hold about you.

All data and information we process, store or transfer in relation to you as a data subject is adequately protected against unauthorised access, transmission, changes or erasure. The confidentiality and security of personal data is protected. The integrity of your personal data is preserved.

Consequently, you have a number of rights, that you can enforce against us as your Data Controller, but note that not that not all of these rights are always applicable in all circumstances.

Your (Data subject’s) rights:

– Right of access – right to be informed – you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed by us. You may also ask to obtain confirmation from us clarifying the purpose of processing and categories of personal data concerned, the recipients to whom the personal data have been or will be disclosed; the retention period for processing personal data or criteria that we use to determine that period; information about your rights in regards to the personal data processing.

– Right to rectification – you have the right to obtain from us rectification of inaccurate personal data concerning you; correct inaccurate data and to complete incomplete data.

– Right to erasure – known also as ‘the right to be forgotten’ – you have the right to withdraw your consent if the processing of personal data concerning you is based on your consent. We will erase your personal information upon request unless we have over riding legal grounds for processing it. You have the right to have your personal information deleted by us if there are no overriding legitimate or legal grounds for its processing; you have the right to have personal information concerning you deleted when the purpose for which they were collected no longer exists or if the processing was unlawful.

– Right to restrict processing – for example when you believe your data is not accurate (until it has been verified as accurate), or if you believe the processing of your data is unlawful.

If the processing of your data is being made in the public interest or the processing of it is necessary for the purposes of legitimate interests pursued by us, you do not have the right to restrict the processing of your personal information. You do have the right to restrict the processing of your personal information if the processing is unlawful or if we do not need to process your personal information and you need to keep personal information in order to exercise or in defence of legal claims or if your personal data are not correct.  If the processing of your personal information is restricted we would not further process your personal information unless we obtain your consent or for establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

– Right to data portability – (to move, copy and transfer certain personal data) if the processing of your personal data is based on your consent or based on a contract and processing is carried out by automated means you have the right to receive personal data concerning you or personal data that you have provided to us in structured, commonly used and machine readable format.

– Right to object – if processing is being made based on public interests or its processing is necessary for the purposes of legitimate interests pursued by us, you have the right to object against our processing your personal information unless there are overriding legitimate or legal grounds for doing so from our side. If your personal data are processed for direct marketing purposes you have the right to object to such processing as well as if your personal data are being processed for archiving for statistical purposes.

– Right not to be subject to automatic decision making – we can confirm that we do not undertake automated decision making or profiling on your personal data, prior or during the performance of a contract.

You as a data subject have the right to lodge a complaint with data protection supervisory authority which is ICO if you are not satisfied with processing of your personal information by our company. For more information please visit ico.gov.uk/.

-Right to withdraw consent – if processing of personal data concerning you is being done on your consent, you have the right to withdraw your consent at any time by sending us the request on administration@benchmarkmediasolutons.co.uk,  calling us on 03300240620 or you can write to us on address below.

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Contact us

For general enquiries please email/phone or write to us at the following:
Phone – 03300240620
E-mail – administration@benchmarkmediasolutions.co.uk

Address
Breakspear Park, Breakspear Way, Ground Floor, Suite F
Hemel Hempstead
HP2 4TZ

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